FAQs

Sheet of paper with text "any questions" written on a typewriter

Do you ship to my country?
We ship our products worldwide.

What are the shipping costs?
There are no extra costs for shipping. The price includes all costs.

Can I return my product if I am not completely satisfied?
Absolutely, you have a 14-day return guarantee during which you can return your product without giving any reason.

How long does it take until my parcel arrives?
The estimated delivery time is between 1 to 3 weeks due to very strong demand.

What payment method are accepted?
Currently we accept Visa, MasterCard and Paypal.

Who can I contact with questions about my order and any other concerns?
You can contact our Customer Service 24/7/365: contact@excellencegadgets.com

Where can I send my return to?
The adresse of our headquarter is: An den Langen Lüssen 14b, 1190, Vienna, Austria

How do I cancel my order?
In this case, please contact our Customer Service immediately: contact@excellencegadgets.com